Question 1

Is NanoChat an official WhatsApp Business Platform provider?

Accepted Answer

Yes. NanoChat is built directly on Meta's WhatsApp Business (Cloud API). You connect your own approved number and templates, so you stay fully compliant with Meta's policies.

Question 2

How long does setup take?

Accepted Answer

Most teams are live in about five minutes. Our guided, encrypted onboarding walks you through connecting your Meta credentials — no .env editing, no developer required.

Question 3

Can multiple agents share one WhatsApp number?

Accepted Answer

Absolutely. That's the core of NanoChat. Your whole team works from one real-time shared inbox with assignments, private notes and canned replies, while customers experience a single, seamless brand.

Question 4

How does bulk messaging stay within Meta's limits?

Accepted Answer

We send only approved templates, automatically throttle delivery to respect your messaging tier, and surface live per-contact delivery status so you always know exactly what's sending.

Question 5

Do I need to know how to code to build automations?

Accepted Answer

No. Keyword auto-replies, chatbot flows, tags and segments are all built with a no-code visual editor. If you can write a sentence, you can build an automation.

Question 6

Is my data secure?

Accepted Answer

Your Meta credentials are encrypted at rest, access is role-based, and every workspace is isolated in our multi-tenant architecture. Need SSO or a custom SLA? Just reach out — we'll sort it.

Question 7

Can I switch between monthly and yearly billing?

Accepted Answer

Anytime. Switch from monthly to yearly to lock in the lower rate, or change back at renewal. Your conversations, contacts and history are always preserved — nothing stops mid-campaign.